![first assault disable auto queue first assault disable auto queue](https://runescape.wiki/images/Setting_ability_queueing.png)
Note there are different steps for a credit/debit card and PayPal purchase -Ĭlick on the active VIP slot or on the “Manage” button on the rightĬlick the “Cancel Renewals” button on the left under the product imageĬlick “View Details” on the Billing Agreement(s) you wish to cancelĮnsure the Billing Agreement matches with the correct VIP you wish to cancel If you would like VIP again, you’ll need to make a new purchase. Once your VIP expires, you will no longer be able to resume your subscription if you change your mind. You’ll have access to your VIP until the end of your billing cycle. If you have multiple accounts, make sure you’re signed in to the one with the associated purchase or provide the email address(es) which you’ve used to purchase the VIP(s) so we can look up the correct account to assist with cancelling. You can also send a support ticket from the account you made your VIP purchase with and we can cancel it for you. If not activated, when the chat is transferred, the one who first accepted the chat will still remain responsible for the client.You can cancel renewals for your VIP at any time by following the instructions listed below. Transfer enquiry to responsible person if client ID is recognized - activate this option and if this client is found in your CRM, the conversation is transferred to an employee that is responsible for this client (even if the employee is not added to the queue).Īuto change lead's responsible person when routing enquiry to another agent manually - activate this option and if you transfer chat to another agent during the conversation, this employee will become a responsible person for this client. New lead source - if "Open Channel source" is selected, the new lead will specify the source of communication used: Facebook, Instagram, Telegram, etc. For example, if you get a message sent from a social network, you can contact this client back hence a new lead is created.īut if you get a message sent from a Live Chat and the sender hasn't left any contact information and left your website, you cannot contact this client back, hence a new lead is not created. Note: a new lead is created only if you have a possibility and contact information to contact a client back. Read more in the article - Open channels: how does the queue work.
![first assault disable auto queue first assault disable auto queue](https://static01.nyt.com/images/2021/01/15/video/vid15-capitol-trampling-top-new/vid15-capitol-trampling-top-new-articleLarge.jpg)
![first assault disable auto queue first assault disable auto queue](https://runescape.wiki/images/Ability_queueing_release_stalled_ability_during_global_cooldown.gif)
Check if this tool is available on your plan.